For AirlicanPitch, since you're selling soccer cleats and gear, keep the policy professional but customer-friendly:

Return & Refund Policy

At AirlicanPitch, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Returns are accepted within 30 days of delivery.

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Cleats must not show signs of use on the field.

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Non-Returnable Items

The following items cannot be returned:

• Used soccer cleats

• Worn goalkeeper gloves

• Customized or personalized products

• Clearance or final-sale items

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to the original payment method.

• Processing time is typically 5–10 business days depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will work quickly to resolve the issue.

Exchanges

Need a different size? Contact us within 30 days of delivery. Exchanges are subject to product availability.

Contact Us

For return requests or questions, contact us at:

Email: support@airlicanpro.com
Website: AirlicanPro.com

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As a new store, I recommend offering 30-day returns because it builds trust and helps increase conversions. Once your business grows, you can tighten the policy if needed.